At 9kme, the joy of gaming only matters when it is done in a healthy and controlled way. We provide tools, guidance, and full support so every member can enjoy our platform responsibly.
Play for Fun,
Not to Depend On
We believe every member deserves a safe, fair, and pressure-free gaming experience. These are the six principles that guide our approach.
You can set deposit limits, loss limits, and session time limits yourself via your account dashboard at any time. You are in control, not the other way around.
If you need a break, 9kme offers temporary self-exclusion options ranging from 24 hours to 30 days, or permanent exclusion if required.
Our system monitors gaming patterns that may indicate signs of problem gambling and will proactively reach out to the relevant members.
The 9kme platform is restricted to individuals aged 18 and above. Our KYC identity verification process ensures no minors are able to access the platform.
Our support team is trained to handle responsible gaming concerns with sensitivity and without judgment. We're here to help, not to penalize.
9kme continuously provides information and resources on responsible gaming so members can make informed decisions about their playing habits.
9kme offers a full range of self-control tools that you can activate directly from your account. All settings take effect immediately and can be reduced at any time.
Set the maximum amount you can deposit within a defined period. Once the limit is reached, our system automatically blocks additional deposits until the period ends. Limits can be reduced immediately, but increasing a limit requires a 48-hour waiting period as a protective measure.
Set the maximum loss amount you are willing to absorb per day, week, or month. Once this limit is reached, your account will be automatically blocked from continuing any wagering until the limit period resets.
Set how long you want to play in a single session. When time is almost up, you will receive a notification as a reminder. This helps you stay aware of the time you spend and prevents unintentionally long sessions.
Enable periodic reminders that appear during your gaming session, showing how long you have been playing and your total wins/losses. This gives you a clear, real-time overview of your gaming activity.
Choose to take a complete break from the platform for 24 hours, 48 hours, 7 days, or 30 days. During this period, you will be unable to log in, make deposits, or play. This gives you time to think more clearly.
If you feel that gaming has become a serious problem, you may apply for permanent self-exclusion. Your account will be closed and we will not accept any reinstatement requests for a minimum period of 5 years.
Most people play for fun and there is nothing wrong with that. However, it is important to recognise the early signs when gaming starts to affect your daily life. Watch out if you experience any of the following:
If you identify two or more of the signs above, we encourage you to use 9kme's self-control tools or contact our support team immediately. Acknowledging a problem is the first brave step.
Follow these simple tips to ensure your gaming experience on 9kme stays enjoyable and does not disrupt the balance in your life:
Decide how much you are willing to spend before opening the platform. This is your "entertainment budget" — just like going to the cinema or dining out. Never play with your savings or money set aside for daily needs.
Use 9kme's session time limit tool or set your own reminders. Take a break of at least 15 minutes every hour of play. Avoid playing when tired, emotionally unstable, or after consuming alcohol.
Casino games are designed with a house edge. Think of the money you wager as the cost of entertainment. Never chase losses — knowing when to stop once your budget runs out is the mark of a smart player.
Ensure that online gaming does not override other priorities in your life — family, work, health, and social relationships. Gaming should be one of many recreational activities, not the only one.
Players who game responsibly enjoy the 9kme platform longer and more fully. Self-control isn't a barrier — it's the key to a better and more sustainable gaming experience.
Activating self-control tools on 9kme is simple and can be done in under 2 minutes. Here are the steps:
Access the 9kme platform via the website or mobile app. Log in with your username and password as usual.
Click the profile icon at the top right corner, then select "Account Settings" or "Responsible Gaming" from the dropdown menu that appears.
You will see a complete list of available control tools. Select the type of limit you want to set — deposit, loss, session time, or self-exclusion.
Enter your desired limit value and the appropriate period. Review your settings and click "Confirm". Limits take effect immediately for all reductions and within 24 hours for increases.
If you have difficulty activating the control tools or need immediate assistance, contact the 9kme customer support team via 24/7 Live Chat and we will assist you in real time.
We will not send promotions or advertisements to members who are currently in a self-exclusion or break period.
We will not contact members to encourage them to increase their limits or continue playing once they have chosen to stop.
We will process self-exclusion requests within 24 hours and ensure they take full effect across the entire platform.
We train our support team to identify and assist members who may be experiencing gambling problems in an empathetic manner.
We collaborate with counselling organisations and agencies to ensure members who need professional help receive the right referrals.
We continuously improve our self-control tools based on member feedback and international responsible gaming best practices.